PRIVACY AND COOKIES POLICY
Your privacy is very important to us, so in this privacy policy we would like to inform you about how we collect, maintain, and process your data. Processing of personal data is compliant with the new privacy regulations of the European Union (GDPR, or General Data Protection Regulation). De data we collect of you is collected confidentially and processed internally by LEM Antwerpen nv (LEM Antwerpen nv, Luchthavenlei z/n, 2100 Antwerpen, with company registration number 0536.616.371).
Every user of this website and our services is presumed to be aware of this privacy policy and thereby to have consented to the collection of their personal data as set out in this document.
Our privacy policy may be subject to change in the future to remain compliant with the legislation. These changes will always be clearly communicated in the privacy policy. It is therefore the responsibility of the user to regularly revisit this document. Every substantial change will always be clearly communicated.
WHAT PERSONAL DATA IS COLLECTED?
Your personal data is collected when you fill out the contact form on the website (name & e-mail address), or when you send us an e-mail (e-mail address). When you subscribe to the newsletter on our homepage, we will ask you for your e-mail address to send you information regarding Antwerp Airport. When you fill in the complaints form, your first name, name, place of residence, e-mail address, and telephone number are requested for the correct processing and handling of your complaint.
Our website uses essential cookies to ensure navigating, loading time, and the general user experience of the website are optimised. Google and Google Analytics also generate cookies on our website, among other things for the collection of trend data and statistics. This data is not shared with third parties. You can find Google’s policy regarding cookies here.
WHY IS MY PERSONAL DATA BEING COLLECTED?
LEM Antwerpen nv processes personal data for various purposes, for which, in every case, only that data which is necessary for the realisation of the intended purpose is processed.
With your consent, as far as it is required, LEM Antwerpen nv collects personal data for the following defined purposes:
- For the processing of and responding to your comments, or to, by your explicit request, provide information to you regarding Antwerp Airport.
- For the provision of newsletters.
- To improve the content of our website.
- To comply with legal obligations.
Your data will not be retained any longer than necessary for processing and, thereby, the fulfilment of the quality and service aims of LEM Antwerpen nv.
NEWSLETTER
We offer a newsletter in which we seek to inform interested parties about current affairs regarding Antwerp Airport (new destinations, airlines, developments, competitions, cargo news, general aviation, …). We only collect your e-mail address for the purpose of delivering targeted information about Antwerp Airport to you. Only with your permission will we add your e-mail address to our list of subscribers. You can unsubscribe at any time by clicking “unsubscribe” at the bottom, after which you will receive no further newsletters from us.
IS MY PERSONAL DATA BEING SHARED?
This personal data is processed by LEM Antwerpen nv, the party responsible for its processing.
In principle, this data is collected internally and processed in accordance with the principles of the General Data Protection Regulation. The data may, under certain conditions, be transferred to third parties, always with the highest regard for privacy. Some of these third parties work at the behest of LEM Antwerpen nv, or assist us in the performance of our duties, for example for the performance of software, internal inspections of the airport, invoicing and customer administration, for parking management, for dispute mediation, etc.
To ensure the privacy of its users, LEM Antwerpen nv enters into a processing agreement with any third party that processes such data on behalf of LEM Antwerpen nv. The data is not disclosed to third parties other than those intended in this privacy policy.
To ensure optimal service provision, LEM Antwerpen nv may transfer personal data to the following categories of recipients:
- Legal service providers;
- Service providers for customer related matters (Besix, …);
- Other government authorities (VMM, …);
- Technical service providers;
- …
LEM Antwerpen nv will not sell, distribute, or lease personal data to third parties, unless the person concerned has given express permission to do so, or LEM Antwerpen nv has a legal obligation to do so. In the event of a judicial inquiry or request by police, data may be transferred in accordance with privacy legislation, without the prior consent of the User.
RIGHTS
You retain the right to access and correct your personal data that is processed by LEM Antwerpen nv.
You retain the right to have your personal data removed. You can at any time revoke the previously given consent to process certain personal data, and object to the processing of your personal data for significant and legitimate reasons.
In addition, you have the right to object to the processing of your data by us, so long as this is founded on the legal basis of legitimate interest. In that event we will cease the processing of your data, unless we – in accordance with the law – can show we have compelling legal grounds for further processing, which outweighs your rights.
If you wish to assert your rights as a data subject, please submit your request as an e-mail to LEM Antwerpen via privacy@antwerpairport.aero, or in written form to LEM Antwerpen nv, Luchthavenlei z/n, 2100 Antwerp. Please ensure that an unambiguous identification of your person is possible for us.
You also have the right to file a complaint with the Privacy Commission if you believe your personal data is being collected and processed in illegitimate ways.
> https://www.privacycommission.be/
SECURITY OF YOUR DATA
To protect your personal data in the best possible way, LEM Antwerpen nv is taking all necessary measures to prevent loss, misuse, disclosure, unauthorised access, or changing of personal data. Both through technology and organisation the necessary measures are being taken to provide an adequate level of security.
CONTACT
The following e-mail address is available for information and suggestions about data protection:
Antwerp Airport
Luchthavenlei z/n
B-2100 Antwerp
info@antwerpairport.aero | privacy@antwerpairport.aero
