Your personal data is collected when you fill out the contact form on the website (name & e-mail address), or when you send us an e-mail (e-mail address). When you subscribe to the newsletter on our homepage, we will ask you for your e-mail address to send you information regarding Antwerp Airport. When you fill in the complaints form, your first name, name, place of residence, e-mail address, and telephone number are requested for the correct processing and handling of your complaint.
Our website uses essential cookies to ensure navigating, loading time, and the general user experience of the website are optimised. Google and Google Analytics also generate cookies on our website, among other things for the collection of trend data and statistics. This data is not shared with third parties. You can find Google’s policy regarding cookies here.
LEM Antwerpen nv processes personal data for various purposes, for which, in every case, only that data which is necessary for the realisation of the intended purpose is processed.
With your consent, as far as it is required, LEM Antwerpen nv collects personal data for the following defined purposes:
Your data will not be retained any longer than necessary for processing and, thereby, the fulfilment of the quality and service aims of LEM Antwerpen nv.
We offer a newsletter in which we seek to inform interested parties about current affairs regarding Antwerp Airport (new destinations, airlines, developments, competitions, cargo news, general aviation, …). We only collect your e-mail address for the purpose of delivering targeted information about Antwerp Airport to you. Only with your permission will we add your e-mail address to our list of subscribers. You can unsubscribe at any time by clicking “unsubscribe” at the bottom, after which you will receive no further newsletters from us.
This personal data is processed by LEM Antwerpen nv, the party responsible for its processing.
In principle, this data is collected internally and processed in accordance with the principles of the General Data Protection Regulation. The data may, under certain conditions, be transferred to third parties, always with the highest regard for privacy. Some of these third parties work at the behest of LEM Antwerpen nv, or assist us in the performance of our duties, for example for the performance of software, internal inspections of the airport, invoicing and customer administration, for parking management, for dispute mediation, etc.
To ensure optimal service provision, LEM Antwerpen nv may transfer personal data to the following categories of recipients:
LEM Antwerpen nv will not sell, distribute, or lease personal data to third parties, unless the person concerned has given express permission to do so, or LEM Antwerpen nv has a legal obligation to do so. In the event of a judicial inquiry or request by police, data may be transferred in accordance with privacy legislation, without the prior consent of the User.
You retain the right to access and correct your personal data that is processed by LEM Antwerpen nv.
You retain the right to have your personal data removed. You can at any time revoke the previously given consent to process certain personal data, and object to the processing of your personal data for significant and legitimate reasons.
In addition, you have the right to object to the processing of your data by us, so long as this is founded on the legal basis of legitimate interest. In that event we will cease the processing of your data, unless we – in accordance with the law – can show we have compelling legal grounds for further processing, which outweighs your rights.
If you wish to assert your rights as a data subject, please submit your request as an e-mail to LEM Antwerpen via email@example.com, or in written form to LEM Antwerpen nv, Luchthavenlei z/n, 2100 Antwerp. Please ensure that an unambiguous identification of your person is possible for us.
You also have the right to file a complaint with the Privacy Commission if you believe your personal data is being collected and processed in illegitimate ways.
To protect your personal data in the best possible way, LEM Antwerpen nv is taking all necessary measures to prevent loss, misuse, disclosure, unauthorised access, or changing of personal data. Both through technology and organisation the necessary measures are being taken to provide an adequate level of security.
The following e-mail address is available for information and suggestions about data protection: