I Want to File a Complaint
Welcome to the Complaints Page of Antwerp Airport.
Do you want to contact Antwerp Airport because you have a question, comment, or suggestion? We understand that living near an airport can raise concerns. That is why we believe it is important to provide as much information as possible. You can always reach us at info@antwerpairport.aero.
If you wish to file a complaint, you can do so via our online complaints form. Please clearly specify the nature of your complaint, the date and time of the incident, and any relevant details. Our team will carefully review your submission and, if necessary, request further information to provide you with a response.
We only use your data to process your complaint. You can submit your complaint via this link.
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New Online Complaints Register from 1/4/2025
We have updated our complaint system for even better handling of your complaint. From now on, you can easily:
Our goal remains to process complaints within one month, but in some cases, it may take longer if we depend on external partners.
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Notice:
Complaints regarding flight routes or runway usage do not fall under the authority of Antwerp Airport but under that of air traffic controller skeyes. You can contact them directly via: https://www.skeyes.be/en/contact-us/.
Complaints regarding military flights must be submitted directly to the Ministry of Defence. More details can be found at: https://www.mil.be/nl/contacteer-ons/.
If you choose to file an environmental complaint with the supervisory authority, you can send an email to omgevingsinspectie.ant@vlaanderen.be.
